McPherson Wines Pty Ltd is committed to protecting the privacy of individuals’ personal information in accordance with the Commonwealth Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Privacy Amendment (Private Sector) Act 2000, the Do Not Call Register Act 2006 and the Spam Act 2003.
We are committed to supporting the ‘Australian Privacy Principles for the Fair Handling of Personal Information’ which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers’ right to privacy of their personal information is paramount. All personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the Australian Privacy Principles which are available on the Privacy Commissioners website (www.privacy.gov.au).
Why is your personal information collected?
McPherson Wines collects certain personal information from our customers, suppliers and contractors for a range of purposes, including;
– To conduct our business of providing products and services to our customers;
– To manage, service and communicate with contractors and suppliers;
– To comply with legal and regulatory obligations.
Where is your personal information held?
All personal information relating to our customers is securely held in the McPherson Wines Customer System (MWCS). The MWCS is located at McPherson Winery on our own servers. All contractors, Credit Customers and supplier information is held in our accounting and supplier management systems. This data is backed up regularly and appropriate security measures are in place to protect access to this data.
How and when is your personal information collected?
Customer Sales Information
We collect personal information about individuals when they purchase goods and services from us, both over the counter and through our website. This information may, for example, include name, address, phone number, email address, credit card details and items purchased. This information is used to transact sales and to provide the goods and services ordered. Elements of the information may also be held and used internally to assist us with developing the online cellar offering and experience to better service our members, with customer queries and to alert customers to new products and services.
Competition Entrant Details
From time-to-time we conduct competitions and collect personal information about entrants provided on entry forms, such as name, address, phone number and email address. This information is used for conducting the competitions and may be used to send entrants information about our products and services.
When you place orders or access your account information on the web site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address, credit card details and order history, is not stored on the web server but on McPherson Wine’s own database, which is protected against unauthorised access.
Supplier & Contractor Application Forms
Contractor and supplier information provided to McPherson Wines will be kept private and confidential. This information is required purely for the purpose of being able to manage, service and communicate with suppliers and contractors as required by law.
A credit customer is those customers who are required to complete the Application of Credit form. In this instance your information will be used for the purposes of the accounts receivable department. All credit customers will be subject to the ‘terms & conditions of trade’ ‘Privacy Act Consent form’ and ‘Personal Guarantee’.
How is personal information used?
We use the personal information that we collect so that we can conduct our business of providing products and services to you and to administer and enhance the business relationships we have with you. We do not disclose your personal information to any party outside McPherson Wines Pty Ltd unless that party is contracted by us to assist in the delivery of that business relationship or to provide services or activities to you on our behalf in which case that party would be bound by the same privacy rules we follow. You have the right to tell us that you do not want us to contact you other than for the main purpose for which we have collected your personal details. We may be required to disclose your personal information in certain circumstances to government and regulatory authorities as required by law. We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be verbal or in writing. McPherson Wines Pty Ltd will not request or hold the following sensitive information – religion, financial status, marital status, medical details or sexual information. McPherson Wines Pty Ltd will not keep a record of credit card information once an order has been processed unless requested to do so.
Integrity of Personal Information
We will complete steps, as reasonable in the circumstances, to ensure your personal information is kept accurate, up to date and complete. This means that from time to time we may phone or mail you to check your delivery details, email address and other information relevant for the provision of providing our services and products to you.
Access to your personal information
We will provide you with access to any of your personal information we hold. However, we may occasionally need to deny access to information in accordance with the exemptions contained in the Act. If you require access to your personal information, then please email our Administration Manager email@example.com. Before we provide you with access to your personal information we will require some proof of identity and for most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
Unsubscribing from the McPherson Wines Database
At any time you wish to unsubscribe from our McPherson Wines database please contact us via the following contact details. Mail: 6 Expo Court Mt Waverley VIC 3149, Phone: 03 92630200, or Email: firstname.lastname@example.org.
McPherson Wines Pty Ltd
6 Expo Court, Mt Waverley
Phone: 03 92630200
If your privacy concern or complaint is not resolved to your satisfaction, you can contact the Privacy Commissioners Office
Telephone: 1300 363 992 / Email: email@example.com