Refund and Returns Policy

Refunds & Returns Policy

At McPherson Wines, we take great care to ensure your order arrives safely and as expected. If something isn’t quite right, the below policy outlines how we can help.

Incorrect Orders

If you receive an incorrect wine or order due to an error on our part, please contact us as soon as possible. We will arrange for the correct order to be shipped to you free of charge. In most cases, we may ask that the incorrect product be returned to us.

Breakages During Transit

In the event that your wine arrives damaged or broken during transit, please notify us promptly. We will arrange a replacement to be sent to you at no additional cost. We may request photographs of the damage to assist with our courier claims process.

Change of Mind Returns

We offer a 30-day change of mind return policy.

• Requests must be made within 30 days of purchase

• Proof of purchase must be provided

• Products must be unopened, unused, and in original condition

• Return shipping costs are the responsibility of the customer

Returned items should be sent to:

McPherson Wines
6 Expo Court
Mount Waverley VIC 3149
Australia

Once the returned goods are received and inspected, and provided they are in satisfactory condition, a refund will be issued to the original payment method.

Refund Timeframes

Approved refunds will be processed as soon as possible after inspection. Please allow additional time for the funds to appear in your account, depending on your payment provider.

Exclusions

We are unable to accept return or refund requests made after 30 days from the date of purchase.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our Customer Service team:

info@mcphersonwines.com.au
+61 (0) 3 9263 0201